The use of this site is governed by the policies, terms and conditions set forth above. Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions. Your submittal of any purchase order to Inverters.com indicates acceptance of these terms and conditions. These terms and conditions shall supercede any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by Inverters.com. Inverters.com reserves the right to make changes to this site and these terms and conditions at any time.
Most products that is initially defective within 30 days of the purchase is eligible for replacement. Some products, due to their weights, sizes or manufacturers policies and restrictions, are only on repair basis. The following information is needed to issue a Return Authorization:
Reason for Return
Conditions of Product (opened, unopened, defective, damaged)
You may also request the type of return you would like:
Replacement returns of products damaged on arrival (DOA) or defective Inverters.com ships the replacement product as soon as the damaged or defective product is received.
Credit returns only apply to undamaged and non-defective products Credit returns may be available depending on a variety of conditions. You ship the product; when it is received, Inverters.com credits your account. The fund will be subject to a 25% restocking fee on all orders over $100.00 and $5.00 + 15% on the products subtotal under $100.00. All returns must be within 7 days of receipt of order
Products returned for any reason other than Dead on Arrival (DOA) or as defective must be in resalable condition, complete and unused, and the outer seal must not have been opened or re-taped. Product boxes that have been opened or re-taped are not eligible for return and will be refused. RULE DOES NOT APPLY TO CELL PHONES - NO EXCHANGES - NO RETURNS ON ANY CELL PHONE YOU PURCHASE FROM INVERTERS.COM
Refused orders will be subject to the same fees as a returned order. Call Customer Service at 1-866- 220- 8658 before refusing any shipment. Failure to call Customer Service may result in credit refusal, and products will be returned to you at your expense. Return Shipping Guidelines For Inverters.com to process your return in a timely manner, please review the information and follow the procedures outlined below:
Use the original manufacturers' boxes
Package all returns to prevent damage in transit
All returns must have an RA number printed on the return shipping box
Do not write addresses or RA numbers on the outside of the manufacturers' boxes. Products must be in resalable condition to receive credit
All returns must be complete including all components, accessories, cables, software and manuals in the original shipment
All returns must be received by Inverters.com within 30 days from the date the RA number is issued. RA numbers are only valid for 30 days.
Returns must be shipped freight pre-paid